Shipping, Returns and Warranty
Exact's One-Year Limited Warranty
Exact warrants the Exact Brand of Products against defects in material or workmanship for a period One (1) years from the original date of purchase of the product by a consumer through an authorized Exact dealer. Exact does not warrant, and is not responsible of, any smartphone, tablet or other device made by any manufacturer other than Exact. If a defect arises in the materials or workmanship warranted by Exact, Exact will replace that unit as long as it falls within the warranty constraints. This Limited Warranty does not cover cosmetic wears discoloring or other flaws due to normal use, accidents, improper use and modification to the product renders this warranty null and void.
Exact’'s one-Year Limited Warranty does not warrant or cover, and is not responsible for damage or loss to any product made by any manufacturer other than Exact, including but not limited to device damage or loss of data; promotional items; shipping or other costs associated with returning the product to Exact. Poetic's One-Year Limited Warranty is not valid for purchases from Unauthorized Exact Sellers. Please purchase Exact products in NEW condition from our Authorized Exact Sellers. Exact's One-Year Limited Warranty does not warrant or cover USED products purchased from any of the approved resellers.
Limitation of Liability
IN NO EVENT SHALL POETIC, ITS OFFICERS, DIRECTORS, DISTRIBUTORS, SUPPLIERS, OR AGENTS (COLLECTIVELY "COMPANY") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY POETIC PRODUCT, INCLUDING, WITHOUT LIMITATION, DEVICE DAMAGE, DATA LOSS, OR LOSS OF USE OF ANY PRODUCT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF COMPANY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Obtaining Warranty Service
To receive warranty service, please submit an RMA request below. Exact's warranty service does not cover international shipping costs. For international shipping costs, the buyer is responsible. Original proof of purchase is required to complete your warranty service request.
For questions regarding Exact's warranty policy, please contact our Customer Service Department at: --------------
To process a return for a credit please submit an RMA request below.
- All return requests must be submitted within 30 days of original purchase
- All returns must be post-marked with an authorized RMA # within 10 days of RMA authorization
- Return for credit must be accompanied by a valid order confirmation number from Exactdesign.com
- To be able to receive a refund, all products must include all original materials and be in new condition
- Shipping charges are non-refundable. Exact does not cover international shipping costs. For international shipping costs, the buyer is responsible.
- For damaged or defective products a photo submission which clearly shows the product's damage/defect is required with the RMA form.
- All returns have a 20% restocking fee
- For all non-defective returns the customer is responsible for all shipping fees
To request an RMA for a return for credit or warranty service please submit the information listed below & photos **if applicable via email to
----------------with the email subject: RMA REQUEST
* Please resize photos down 1MB.
It is required that your RMA # be marked clearly on the outside of the packaging for processing.
Required RMA request information.
- Email Address
- Current Shipping Address
- Phone Number
- Proof of Purchase. Please attach a PDF or Screenshot of your order confirmation from an Authorized Poetic Dealer.
- Date of Purchase
- Reason for return
- Product Name (Please be specific: Series Name, Device For, Color)
- Detailed Description for Return and Other Comments
- "I (Enter Your Name) have read and understand the above Warranty/Return Policy"
To finalize your RMA request please include the statement with your name above to acknowledge the terms and conditions of the RMA approval.
After submitting your form, please allow 2-5 business days for processing. If approved, you will receive an email from --------------- with your RMA # and further instructions on how to complete your request.
Products should be returned to the following address:
Exact Design, Inc,
RMA# (YOUR RMA#)
1661 Tennessee Street Unit 3Q
San Francisco, CA 94107
We ship domestic and international orders . The shipping cost will depend on what's in your order. You can estimate shipping cost when you go to your shipping cart before check out.
- Globegistics IPA Parcel (7-14 Business Days)
- USPS First Class Parcel Service (3-5 Business Days)
- USPS Priority Mail (2-3 Days)
- FedEx 2 Day
- FedEx Standard Overnight